Online and Catalog Phone Order Returns, Exchanges, and Cancellations

Robb & Stucky is committed to offering the highest quality products to our customers. Our merchandise is carefully inspected before delivery and is delivered via our white-glove delivery service.

You may cancel your online or catalog phone order as long as the order has not been shipped (status is “in process”). If the order has been shipped, it cannot be canceled. However, the order may be returned upon receipt (excluding the original shipping and processing fees and a pick up fee equal to the original shipping and processing fees).

If you are not satisfied with your online or catalog purchase after delivery, you may return unused, undamaged merchandise within 14 days of receiving your order for exchange, credit, or refund (excluding the original shipping and processing fees and a pick up fee equal to the original shipping and processing fees). Returns after 14 days will not be refunded, but may be eligible for exchanges or credit. Please call our associates at 1.866.399.7087 for more details.

We will repair or replace any items with manufacturer defects for a year from the date of purchase.